AurelTransfers
Frequently asked questions
Everything you need to know about our premium private chauffeur service in Barcelona and Catalonia.
Is the price fixed, or is there a meter?
The price is always fixed and agreed in advance — no meter and no surprises. You tell us the route or the hours you need and we confirm the amount before you get in the car. There are no hidden surcharges for traffic or waiting within what was agreed.
What cars make up your fleet?
We work exclusively with a Mercedes-Benz fleet: the E-Class for one or two passengers, the S-Class for the most representative occasions, and the V-Class for groups of up to 7 passengers with luggage. Every vehicle is kept immaculate and driven by a professional, uniformed chauffeur.
Do you offer meet & greet and flight tracking at the airport?
Yes. On airport transfers your chauffeur waits in the arrivals hall with a name sign, tracks your flight in real time and adjusts the pickup if it lands early or late. Reasonable waiting time caused by a delayed flight is on us.
What is your change and cancellation policy?
With 24 hours or more notice you can change or cancel free of charge, with a full refund. After that your chauffeur is reserved exclusively for you, so a change may carry a fee and a cancellation a retention. The minimum notice to change or cancel is 3 hours on ordinary days and 8 hours on weekends, public holidays and their eves; below that window the booking can no longer be changed, cancelled or refunded.
What happens if my flight is delayed or cancelled?
A delayed or cancelled flight is the airline's responsibility, not ours. We track your flight in real time and reschedule the pickup subject to chauffeur availability. At the airport we wait up to 60 minutes free of charge from the actual landing time.
How much waiting time is included?
Complimentary waiting is 60 minutes at the airport (from actual landing), 30 minutes at the cruise port and Sants station, and 15 minutes at hotels and other addresses. Waiting beyond those times is agreed in advance and settled directly with the chauffeur.
Are there any extra charges, and how are they paid?
The confirmed price covers what you booked. Any extra — additional waiting beyond the complimentary time, luggage above what was reserved, extra stops or a last-minute change — is agreed with you before the journey and settled discreetly and directly with your chauffeur before you get in the car.
Which areas do you cover?
We cover Barcelona city and the whole of Catalonia: the Costa Brava, Penedès, Girona, Sitges, Tarragona, Andorra, the Moll Adossat cruise port and the ski resorts. Long-distance transfers are quoted at a fixed price agreed up front.
Do you handle weddings and corporate accounts?
Yes. For weddings we provide the couple's car plus guest shuttle transfers, coordinated with your planner. For companies we open corporate accounts with fixed prices, a single point of contact and consolidated monthly invoicing — ideal for roadshows, MWC and executives.
Can I get an invoice, and how do I pay?
We issue an invoice in your company or personal name whenever you need one. We accept bank transfer, card payment and corporate invoicing. Get a price on the website or via WhatsApp and we'll send you the confirmation with all the details.